Introduction
Tolmie Electric (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and interacting with us. This Privacy Policy outlines how we collect, use, and protect your information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect personal information to provide our services and improve your experience. The types of information we collect include:
- Personal Identifying Information (PII): Name, address, phone number, email address, and other contact information when you request services or contact us.
- Billing Information: Payment details (such as credit card numbers) required to process transactions.
- Technical Information: IP address, browser type, and browsing activity when visiting our website. We may also collect cookies to enhance the website’s functionality.
- Other Information: Any additional personal information you provide when interacting with us, such as feedback, service preferences, or responses to surveys.
How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide electrical services, process requests, and manage customer relationships.
- Billing and Payments: To process payments for services rendered.
- Communication: To respond to inquiries, provide quotes, offer customer support, and send important service updates.
- Marketing: With your consent, we may send promotional materials or service updates. You can opt-out of marketing communications at any time.
- Website Functionality: To monitor website performance user traffic, and enhance website security.
- Legal Compliance: To comply with applicable laws and regulations, including tax, reporting, and business operations.
How We Share Your Information
We do not sell, rent, or share your personal information with third parties except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in delivering services, such as payment processors, subcontractors, or marketing platforms.
- Legal Obligations: We may disclose information if required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of the company, your information may be transferred to the new entity.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Your Rights
Under Canadian privacy laws, you have the right to:
- Access and correct your personal information.
- Withdraw your consent to the use of your personal information at any time.
- Request the deletion of your personal data (subject to legal retention obligations).
- Lodge a complaint with the appropriate privacy regulator if you believe your privacy rights have been violated.
Cookies and Tracking
Our website uses cookies and other tracking technologies to enhance your experience, provide functionality, and analyze website traffic. You can manage cookie preferences through your browser settings, but please note that disabling cookies may impact website functionality.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on our website with the effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Tolmie Electric
Calgary, Canada
Email: [email protected]
Phone: 604-703-9218
